RETURNS & DELIVERY
If you'd like to return an item, please contact us using the form below. We will then provide you with the return address and all the necessary information to initiate the return. The original order value will be returned to your original payment method once all the goods have arrived at our warehouse and they are inspected by our team. We’ll send an email confirmation once we’ve processed your refund.
All items must be returned in their original condition, including manufacturer packaging, tags, documentation and any accessories within 14 days of the delivery date. Return shipping costs are supported by the customer.
Customers purchasing online may have cancellation rights under UK consumer protection legislation.
You may cancel an order within 14 days of receiving the goods unless an exception applies.
Consumer Returns and Return Conditions
Returned items must be:
- unused;
- unworn;
- undamaged;
- in original packaging.
Custom Products
Personalised or custom-made products cannot be cancelled or returned once production has started unless defective.
Return Costs
Customers are responsible for return postage unless the item is faulty or incorrectly supplied.
Refunds
Refunds will be processed after returned Goods have been received and inspected.
Wholesale Orders
Wholesale purchases are not returnable except for defective Goods or incorrect supply unless otherwise agreed in writing.
SHIPPING
UNITED KINGDOM
Over £250: FREE
Express 1-2 working days: £9.95
Standard 2-5 working days: £5.95
EUROPE
Over €250: FREE
Express 1-3 working days: €29
Standard 10 - 14 working days: €15
INTERNATIONAL
Over $250: FREE
Express 1-4 working days: $29
Standard 7-21 working days: $15
